At Healing Empire our top priorities are customer safety and satisfaction. We take customer comments and complaints extremely seriously and will always do everything in our power to make any negative experience right.
It should be noted that Healing Empire does not offer refunds. Due to the nature of our industry and payment systems, we are unable to offer the return of any funds once they have been accepted by Healing Empire . If we determine that we made a mistake or the product we sent you is defective, we will be happy to offer you a store credit or replacement product.
In order to obtain support for defective products, please contact our customer service team within seven(7) days of receiving your package. We are unable to offer any credit for complaints after seven(7) days.
At Healing Empire , we stand behind the quality of our products and will never ship a product we believe to be inferior. If you for some reason receive a product that is defective, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Healing Empire reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.
Credits that are given will expire after ninety(90) days. Credits will be given in the form of a coupon code. Each coupon code can only be used one(1) time, if the credit is not used in full, the remaining credit becomes void and Healing Empire we will be unable to reissue a new coupon code for the remaining balance.
All of our packages are shipped through Canada’s National Postal system. In the event that a package goes missing, we will do our best to rectify the situation with them, and we will launch an investigation. Any Credits for lost or missing packages will be managed on a case by case basis and Healing Empire Reserves the right to refuse to provide a credit in the case that a package is lost or stolen.